Hello,

I hope this email finds you well. Thank you for taking the time to share your concerns with us regarding the digital coupon system. We truly value your feedback, and we appreciate the opportunity to address your concerns.

Firstly, I want to extend our sincere gratitude to the senior citizen in question for actively engaging with fellow seniors and sharing their experiences. We understand that the transition to digital couponing may seem challenging for some, and we want to assure you that we are continuously working towards making our services more inclusive.

We recognize the importance of catering to all our customers, regardless of their comfort level with digital technologies. Your feedback highlights an essential aspect of our customer base that we may not have fully considered, and we apologize for any feelings of exclusion that may have arisen.

In response to your concerns, we are actively exploring ways to enhance our coupon system to ensure that it accommodates both digital and non-digital users. We want to create an environment where all our customers, including seniors, feel valued and included in the savings opportunities we provide.

Please rest assured that your feedback has been shared with our team, and we are committed to finding solutions that address the concerns raised. In the meantime, if there are specific ways in which we can assist the senior citizen in question or if you have any further suggestions, please feel free to let us know.

Once again, thank you for bringing this matter to our attention. We appreciate your loyalty and look forward to serving you better in the future.

(This was submitted to me by a concerned citizen who got a response from Safeway who had already become aware of the issue from our article post. Thank you concerned citizens)


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