Verizon service outage fixed

verizonResidents of Mono County woke up to a phone line and internet outage on Monday.  An accident at Round Valley school involving a delivery truck caused the major fiber optic line to Mono County to go out with reports that service would come back Monday or Tuesday evening.  As of Monday at 6pm, Mammoth Police reported that phone and internet service seemed to have been mostly restored. A Verizon spokesman said service would all be restored Monday evening.

The reality hit Monday when Mammoth residents tried to make phone calls and could only get busy signals.  Calls from Inyo to Mono resulted in the same non-communication. Internet was down too.  Many businesses would virtually paralyzed without phone and internet service.

Sierra Wave Media contacted Sheriff Bill Lutze who said that a Model Dairy delivery truck stopped at Round Valley School Monday morning and pulled in as normal.  The Sheriff said he understood that something was already broken on one of the phone line poles, causing the line to sag.  The delivery truck snagged the line and pulled the cable loose three poles down.  We later learned that Verizon had to replace 2100 feet of shattered cable.  Sheriff Lutze said that the report he received was that Verizon service went out from the Owens Valley Conservation Camp and up through Mono County.

Sheriff Lutze said the Inyo Sheriff was taking Mono County 911 calls.  So, people in Mono County with emergencies could dial 911, and the call would be immediately switched to the Inyo Sheriff dispatch center.  The report would then go to  Mono authorities to respond.  As of Monday evening, Inyo County was still taking Mono 911 calls.

We spoke with new Government and External Affairs Director for Verizon, Mike Murray, who knew nothing about the outage except that it had occurred.  We placed a call, at Murray’s suggestion, to a Verizon media representative, Jarryd Gonzales, who said that service would all go back on Monday night.  He said service was out in the areas of Pine Creek, Crowley, Mammoth Lakes and Bridgeport.  Asked how the fiber line was low enough to be snagged by the delivery truck, Gonzales said that he understood high winds had loosened the cable and made it vulnerable to the truck.

Stuart Brown with the Town of Mammoth Lakes also issued information Monday that the Mammoth Lakes Police Department would be continuously staffed by CERT members and that residents with problems could go directly to the Police Department.

In Mammoth Lakes, Town Manager Dave Wilbrecht called us on his cell phone.  He said Police Chief Dan Watson talked to him about the outage and  that Mammoth Police were patrolling the streets more to make sure everyone survived the lack of communication.

, , , , , , ,

13 Responses to Verizon service outage fixed

  1. Rob Greer August 27, 2020 at 9:53 pm #

    This outage is completely wrong, delivery truck or not. You are responsible for where you bury or run your out lines above ground. You have left many elderly without the ability to communicate … you have endangered lives! You cannot brush this off with a delivery truck accident! You are singularly at fault. We should all be given a substantial discount for “lack of services” because we cannot contact health services! You cannot back out of this deplorable act … your negligence is showing. I want a deduction of my bill!

  2. Rob Greer August 27, 2020 at 7:22 pm #

    Well … 7:15 PM on Thursday night and still no connection in Bishop, CA. False advertising? What happens if someone needed to dial 911 over the last couple of days?!! Clearly, we are all OVERPAYING for your lack of service! I am freeking appalled at your ambivalence to your customer base. Your CEO’s need to be shamed!

  3. TELECOMGUY April 24, 2012 at 8:19 am #

    Mammoth has been lucky so far. The fiber cable is aerial, not buried, and when you look at the way it is strung through neighborhoods it is very vulnerable to this sort of damage. Verizon as usual looked for the cheapest way they could run the cable.

    • Rob April 24, 2012 at 2:07 pm #

      They have a great pension plan though. My friend is retired from Verizon and gets over 100k a year. You ought to see his spread, nice place!

  4. Trouble April 23, 2012 at 6:46 pm #

    Mammoth now knows how Crowley Lake feels.

  5. Chet April 23, 2012 at 3:43 pm #

    Oh, I thought it was LADWP coming after their grandfathered bandwidth rights.

    • Reality Bites April 23, 2012 at 9:46 pm #

      GOOD ONE CHET!!!

    • SierraFan April 24, 2012 at 12:09 pm #

      Bahahahaha… that’s funny Chet!

  6. Jake April 23, 2012 at 3:17 pm #

    We are not getting busy signals we are getting dead air… nothing at all.

  7. Rob April 23, 2012 at 2:51 pm #

    It’s a pretty fragile system if the milkman can take down an entire county’s telephone communications

    hope they didn’t spill any milk

    • SierraFan April 24, 2012 at 12:11 pm #


      They may need some more zip ties to keep from this happening again.

    • Ken Warner April 24, 2012 at 3:48 pm #

      Well there you go again, tearing down our private enterprise system.

      Did someone say latency?

  8. Without Phone April 23, 2012 at 12:39 pm #

    Model Dairy’s official response: “My bad bro”


Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.