Letter to the editor: ski boot problem

(Letter to Rossignol from Ken Warner – submitted as Letter to the Editor)

I bought some Rossignol X8 skate boots 2011/2012 a while ago from this seller

http://myworld.ebay.com/cb7365?_trksid=p2047675.l2559

http://www.ebay.com/itm/110977810833?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649

I’ve not been doing a lot of cross country for various reasons.  Yesterday, Thursday, Jan. 3, 2012, I was at our local XC track here in Mammoth Lakes, CA.  I hit a little icy spot that had a slight downhill right bank across the track.  To keep from sliding sideways to the right, I steped hard on the inside edge of my right ski.  I twisted out of my right binding and fell really hard.  I was stunned to say the least.  A trip to the E.R. showed that I had not broken anything.  Just a bad fall that put my back into spasm.

I looked at my boots and bindings today.  I have Rossignol NNN T3 bindings on some Karhu 55mm metal edge waxless BC skis.   I don’t BC.  I just cruse the tracks.  The skis are nice and stable and comfortable.

It turns out that the right boot has a little lip on the front plastic where the toe bar is that prevents the boot from locking completely into the binding.  On my work bench, I can twist the boot out of the binding with my hands because that lip keeps the boot out of proper position.  The lip is maybe one millimeter, maybe one an a half millimeters.  It’s clearly a manufacturing flaw.  That’s just enough to let the boot stay in the binding in most cases if the track stays flat.  The left boot seats in the binding properly.  Yesterday, I just happened to put just enough torque on the binding to twist out.  I’m really hurting today.  My butt and back are in spasm.

Everyday I spend laid up — needing pain pills to sleep, I get more and more angry about this.  It was completely unnecessary and caused by shoddy manufacturing.  I am considering getting some legal help about this.  My back hurts today because Rossignol screwed up.  That’s not right.  This accident is well documented with an accident report at the Yurt at Twin Lakes in Mammoth and the E.R.
I thought you should know.  What should I do?

Ken Warner

 

26 Comments
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dean
dean
10 years ago

Ken – I think you should recognize that you willingly participated in an inherently dangerous activity in self-selected equipment. Did you consult a professional ski tuner, boot fitter, or other person prior to completing your purchase, or did you act entirely of your own volition? Frankly, considering legal action after… Read more »

Wayne Deja
Wayne Deja
10 years ago

Funny how so many say to “buy local”….In my town,same thing gets said…..usually by merchants. But when THEY buy,it’s not local.It only matters if it’s others buying in THEIR stores.Personally,I do buy most of my needs locally, but only because I don’t like the drive to Ridgecrest. But when I… Read more »

sierragrl
sierragrl
10 years ago

sheesh, none of this should be so hard….we bought local, but had a ski have the tip break off on a hard landing a couple months after purchase…went back to the local store, who said contact Volkl, which we did…they replaced the skis…While I get the vitriol being spewed at… Read more »

David Bradford
David Bradford
10 years ago

You’re not getting a lot of sympathy from this crowd.. However, the buying local issue is valid. A local shop wouldn’t have sold you that boot which is a skate boot to go with your skis which are classic touring skis. The skate boot has a different flex pattern than… Read more »

Big AL
Big AL
10 years ago

I just don’t get it … this whole thing .. as I stated above seems to be surreal, almost like it was designed to cause all of the venom. This was one thought that came to mind in reading all of the posts. But I don’t think it was meant… Read more »

Benett Kessler
Benett Kessler
10 years ago
Reply to  Big AL

This was partly my fault. I did not understand Ken’s letter was written to Rossignol. Wow.
Benett

Big AL
Big AL
10 years ago
Reply to  Benett Kessler

I directing that at you Benett ..it was for the biters. I hear ya though Trouble .. the business people don’t want to hear the tourist trap thing, because it is their livelihood. If I can get what I need here locally, I get it, if I need it right… Read more »

Trouble
Trouble
10 years ago

Ken- if it was one of their kids hurt, they would sue the Pope.

ferdinand lopez
ferdinand lopez
10 years ago

apparently no sympathy for ken,sounds like a typical californian,looking to profit from his own negligence,ken you should take everyone to court,rossi,the ski manufacturers,whoever owns twin lakes,the town of mammoth,who ever sold you the equiptment,and mother nature for making the snow so dangerous

Trouble
Trouble
10 years ago

Maybe people will stop getting hurt if Ken doesn’t back down all you clowns.

fish dude
fish dude
10 years ago

What should you do? Leave the area and maybe the country!!!! Someone please tell me this is sarcasm!!! This guy is the reason insurance rates are so high and that medical services are so high…Ken…Man up and take some responsibility for your own actions!!! Your butt and back are not… Read more »

Ken Warner
Ken Warner
10 years ago

…and I’m beginning to see why your BID is needed to tax us local people for millions of dollars to get new customers — your old customers don’t come back because they don’t like you. Listen, I have a better idea than using the BID money for marketing. Just hire… Read more »

sierragrl
sierragrl
10 years ago

Contact rossignol, write them a letter putting them on notice of the faulty equipment and of potential injuries suffered. Although, if you don’t bring up the injuries, you might have a better chance of getting the faulty boot replaced for free. Which to me, should be sufficient. You’ll get over… Read more »

tj nella
tj nella
10 years ago

OMG get a life Ken…if you are scared of getting hurt doing a sport then stay in the house and stare at the walls.

Ken Warner
Ken Warner
10 years ago

Clarification: That was a letter I sent to Rossignol support asking for their help in resolving this problem. They have not been responding. I told them I was going to go public and they contacted me within hours. I am working with a representative from Rossignol to resolve the problem… Read more »

Big AL
Big AL
10 years ago
Reply to  Ken Warner

For the record Ken, I really thought it was a joke, the way it was presented here, I was not being venomous about what I said towards you. I understand what you saying now more clearly, but the way it was presented here, did not show the intent, maybe it… Read more »

SkiJohn
SkiJohn
10 years ago
Reply to  Ken Warner

Oh, so you can dish it out, criticizing all things Mammoth Lakes, but you can’t take it? I’m not a business owner, but I work hard for my money and like to spend it supporting locals when I can. I’m sorry people have been bashing you here, and I’d like… Read more »

Big AL
Big AL
10 years ago

This has got to be a joke .. where’s the punch line. It really does illustrate as old mmth stated, one of the biggest problems we face today, law suits over every single thing that happens to us .. a manufacturing defect, that some how was not detected, what about… Read more »

Jeff
Jeff
10 years ago

Maybe you should have inspected the boot yourself, Please hang up your skis and pick a new outdoor sport.

Chet
Chet
10 years ago

I can’t take it anymore; I’ve just got see Ken in person to see the mug behind the madness.

Jon
Jon
10 years ago

Is this guy serious?

mammoth Resident
mammoth Resident
10 years ago

Ken are you for real?
dude as others have said . . Buy local, otherwise take a hike. Call Rossi , please don’t pester the local shop as you did not support them.

old mmth
old mmth
10 years ago

Waaaaaa, A law suit because you fell down skiing?? REALLY? ha ha ha ha LOL. Yep. someone owes you something. WHY? this is the problem with society today. nobody can take responcibillity for there own actions anymore.

Support local businesses
Support local businesses
10 years ago

Gee, Ken, maybe you should have shopped locally so you could return the boots to a merchant who cared about you, and likely wouldn’t have sold you an unsafe product in the first place. You no longer disgust me, you amuse me.

Trouble
Trouble
10 years ago

support local-how many times did you vote for yourself? If I can save money on line, I will with zero regrets. When you live in a tourist trap it’s good to get out once in a while.

BobK
BobK
10 years ago

Have a little whine with your Tylenal.