Recall Suddenlink Communications? Many clients are unhappy with its service and cost
Jenn Roeser, Inyo County 4th District Supervisor
Inyo County Fourth District Supervisor Jen Roeser is seeking feedback about service issues with Suddenlink Communications in preparation of Inyo County considering sending a letter to the company and the CA Public Utilities Commission as Mono, Placer and Nevada Counties, and the cities of Truckee and Mammoth Lakes have done.
Suddenlink
It is no secret that many local Suddenlink customers have long been dissatisfied with Suddenlink’s upward spiraling costs, especially for its high-speed internet service. And then there are the complaints of service disruptions, and what many consider very poor customer service. Many customers have opted to cancel their Suddenlink accounts in favor of Frontier Communications, which has much less expensive high-
speed Internet prices. Sometimes that works out; sometimes it does not. It is however no secret that many Americans are “cutting the cord” with local cable companies and they are among one of the most unpopular businesses in survey after survey.
Fiber-optic Infrastructure has become as important as other public utilities such as gas, electricity, and water says the Biden Administration
Race Comm
Some people have suggested looking into a way that Race Communications, which provides broadband access to households at speeds of 1 gigabit per second download and 100 megabits upload in south Mono County, could play a role in providing at least some competition to Suddenlink. Race provides an all-fiber optic network with up to gigabyte speed at very affordable price. Maybe as or more important, they have 4.6 review ratings online for their service. By comparison, Suddenlink customer rating reviews tend to be far lower.
The federal government, as part of the infrastructure plan, wants to upgrade broadband, high-speed Internet service across the country at affordable rates.
The Internet has become as important to many households as other public utilities such as gas, electricity, and water. There is a significant amount of money being readied to make major improvements to the county’s high-speed infrastructure, but the question is, will current providers take that money and make promises to significantly improve services and prices, or will they, as they have in the past, take the money, and very little is changed?
Many local voters might be wondering if anything will come of this attempt by Roeser…and where are the other four district supervisors on this issue? You can ask them.
If you’d like to share your feedback with contact Jen Roeser, Inyo County 4th District Supervisor, contact her through email at [email protected] or visit her Facebook website, Jen Roeser Inyo County 4th District Supervisor.
It is sad to see a company that used to seem to care about their customer base go to complete dirt. Suddenlink made big improvements to their network when D395 was completed but seemed to stop caring a few years ago. Although my service has been reliable, the price seems… Read more »
In the Tri-Valleys there was no infrastructure. They tunneled and ran the fiber optic from Hwy. 6 to our community and to my house, just like the phone line, all underground. In those day we had Schat and it worked, a might slow, but now we have a great system.… Read more »
All I know is they suck.
deja vu all over again. Digital 395 was promised and billed as the publicly-funded broadband “highway” into the hinterlands of the Eastern Sierra The bait being that its construction would make it profitable for private telecom to provide “last mile” broadband service to the public because they could connect to… Read more »
I believe your perspective would be different if you lived in an area of Mono County that is served by Race Communications. I’m not sure how Mono County got on the radar of Race and how Race was successful in acquiring the grant funds uses to complete the last mile… Read more »
Schools and county facilities directly benefited from connections to D395. But you’re just wrong to say the project was not intended to benefit everyone. We wouldn’t even be talking about last mile connections if not for the first mile (i.e. D395) And although I agree that Suddenlink is too expensive… Read more »
“We just need to install some faucets along the way [i.e., Digital 395] to spread the benefit.” Are you serious? Because if it’s that easy to fix why is Supervisor Roeser spending her time whining to the PUC instead of working to install some more “faucets”? Or is it SuddenLink’s… Read more »
Only issue I have had with them is their “outsourced” tech support. Spent a week trying to explain what was wrong with their recent network change. My modem was showing up as being in Flagstaff and things did not work as they should -bank, amazon, credit cards, etc thought it… Read more »
Inyo County is not a “one size fits all” kind of place for internet connectivity. Fiber optic is not economical for many communities and will not be installed in any remote areas. The county should look to, and work with, local Internet service providers first before inviting outside mega-corps to… Read more »