LADWP Cares’ Low-Income ‘EZ-SAVE’ Customer Assistance Program

LOS ANGELES (November 2, 2021)— The Los Angeles Department of Water and Power (LADWP) has improved its customer application process for the ‘LADWP Cares’ Low-Income ‘EZ-SAVE’ Customer Assistance Program to provide qualified customers a simple and easy way to enroll quickly and learn about added cost-saving opportunities.  ‘EZ-SAVE’ is part of DWP’s broad customer assistance efforts to help low-income customers afford the cost of water and electricity they use each month.

Currently, 123,000 income-qualified LADWP customers are enrolled in the utility’s Low-Income ‘EZ-SAVE’ program and receive monthly cost savings on electric, water and specified sanitation services.

“Angelenos shouldn’t have to worry about keeping their lights on or their water running,” said Mayor Eric Garcetti. “By streamlining the Low-Income Program application, LADWP is making it easier for more households to benefit from this program. This will help thousands of Angelenos take advantage of water, power, and wastewater bill savings and achieve a more financially secure future.”

Board of Water and Power Commissioners President Cynthia McClain-Hill said, “We’re making it easier, faster and simpler for low-income renters and homeowners to get the help they need and deserve when they sign-up for LADWP’s low-income assistance program. We’re dedicated to helping our customers who may struggle day-in and day-out to make financial ends meet despite working one or two jobs. We want to help them end their constant worrying about whether they would have enough money at the end of the month to pay their utility bills.”

“We know that our application process can often be a stumbling block that prevents customers from accessing the financial help they desperately need. By updating our ‘EZ-SAVE’ sign-up process to make it more user-friendly and easier to access online or by phone, we know we can and will enroll more eligible customers so they receive all of the financial assistance that’s available for them. In the coming weeks, we will launch a broad low-income customer outreach campaign to increase our ‘EZ-SAVE’ program enrollment over the coming months,” Ms. McClain-Hill added.

Under LADWP’s new simplified ‘EZ-SAVE’ application process, signing up for low-income assistance is easy and quick. Customers who meet the income eligibility requirements for the assistance program need simply disclose their household income on the application and provide a few other details such as the size of their household. Customers can apply online by visiting to determine their eligibility, log into their customer account and complete the brief application. Customers that don’t have an online account ID, can create one and complete the customer assistance application. In addition, LADWP customers may call 1-800-DIAL-DWP to request a paper application. Easy. Simple. Quick.

If approved, LADWP customers will begin to receive a financial assistance program discount on their very next LADWP bill. Enrollment in the low-income assistance program will also enable participants to access other financial assistance programs and generous long-term payment arrangements, up to four years.

Residential customers whose income and household size meet guidelines established annually by the LADWP Board of Commissioners are eligible for the low-income program. Current income guidelines are as follows:

1 $34,840
2 $34,840
3 $43,920
4 $53,000
5 $62,080
6 $71,160
7 $80,240
8 $89,320
Each Additional Person $9,080

Another financial assistance program available through LADWP is the Senior Citizen/Disbility Lifeline Program which applies a discount to the energy bills of income-qualified customers who are 62 years of age or older, or permanently disabled, who provide proof of disability. Additionally, the Low-Income EZ-SAVE Customer Assistance Program and Lifeline customers are all given the opportunity to trade in older, inefficient refrigerators for new energy-efficient models through the Refrigerator Exchange Program.

LADWP also just announced an estimated $300 million utility debt assistance program that will be used to help qualifying residential customers who have struggled to pay past due utility bills as a result of the COVID-19 pandemic’s economic disruption.

“Our customer service team is standing by to help answer questions and to ensure our customers are taking full advantage of any and all resources available through LADWP to help them with their utility bills,” said LADWP General Manager and Chief Engineer Martin Adams. “There is help in the form of state funding for utility debt incurred during the pandemic, extended repayment plans, and this new, streamlined application process for our Low-Income EZ-SAVE  Program. We want our customers to know, they are not alone.”

To apply online or for more information about the Low-Income EZ-SAVE Program and other assistance programs, visit


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8 days ago

Why is always only the “low income” people? We are all struggling and could use some assistance. Why does my neighbor get all the breaks just because I make more money? It’s not my fault that he has a low paying job. We all pay taxes and rate fees, so why not everyone getting assistance?

David Dennison
David Dennison
8 days ago
Reply to  Ron

I don’t think these assistance programs are punishing those that “make more money”
Or meant for those that might have “low paying jobs “.
What about those that can’t work,due to medical issues,and those on disabilities ?
I recently had a close to 5 month stay in three different hospitals for a ruptured appendix with complications,4 operations and still months ahead before I can go back to work,if at all again.
Should I feel guilty about getting assistance,and “taking” from the rich ?

6 days ago
Reply to  David Dennison

David Dennison: It’s not about taking from the rich and giving to the poor, or about punishment. It’s about equality. If one gets assistance, all should be eligible to get assistance. How is this fair to all tax payers? Yes, some may deserve a little more, but we all can use assistance.

I have two neighbors with a child who both had lost their jobs. One made 125K while the other made 70K, but only one of them received a stimulus check due their previous incomes. Why was only one them eligible if they were both out of work? They’re both working again, but only one received assistance just because the other made more money. Again, how is this fair?

Hope you’re felling better and get well soon.

Your Supervisor
Your Supervisor
5 days ago
Reply to  Ron


David Dennison
David Dennison
5 days ago
Reply to  Ron

Thank you
Things getting better everyday,but still a ways to go.
I somewhat agree with you there,but hard to figure how someone making 125 K needs the money as much as those making a LOT less than that,including myself even when I was able to work.
Seems if LADWP gave assistance and discounts to everyone,guess what that would mean, either right away or in the very near future ?
Probably everyone’s utility bill going way up,to cut their own “losses” ..