AT&T cell service in and out in Mammoth Lakes

attofficemam.jpgStarting on Valentine’s Day and continuing into the heavy traffic of President’s Holiday, AT&T cell phone users in Mammoth Lakes ran into the frustration of spotty service. The Mammoth AT&T office said the angry callers continue to dial their number. They told Sierra Wave Media that technicians are “wirelessly diagnosing the problems” from Southern California.

We talked to some Mammoth residents who said their service has been on and off. Amber Dessert of AT&T in Mammoth Lakes told us that the staff has “been getting calls complaining about service all day long.”  She said something is going on with service, but they don’t know what. Technicians in Southern California, she said, are checking on the five or so towers in Mammoth Lakes by means of the internet.

Ms. Dessert said that she knows of five towers in Mammoth Lakes – behind Vons, on Main Street, at the Westin, on Old Mammoth Road, in the Lakes Basin and at Mammoth Mountain.

As wireless diagnostics go on, the local office continued to get “hair raising calls” from unhappy customers.

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Tourbillon
Tourbillon
8 years ago

Three personal attacks against specific people working in Mammoth, because of spotty telephone service on the part of a multinational corporation. I don’t know these young kids but I do know Mammoth is a ski resort town. People drawn here for love of skiing are likely to be young and… Read more »

Penny Louden
Penny Louden
8 years ago

Why call the AT&T RETAIL store? This is not a “corporate” like what used to be in Mammoth & Bishop. Corporate stores spend more time training their employees, you have no idea of how much training. A retail location does not and they wont. Look at it this way, a… Read more »

Trouble
Trouble
8 years ago

Try smoke signals, they work more often. Except on windy days .

Ken Warner
Ken Warner
8 years ago

So how good is Verizon service in town? I’m about to buy my a cell phone. I’ve always thought that AT&T was not so good in town after trying to use a Go Phone which never worked.

Buffalo Bilious
Buffalo Bilious
8 years ago

There is pre-paid cellular that uses the Verizon network (new Crowley tower too). Works great, save lots of cash.

http://www.pagepluscellular.com/

small town girl
small town girl
8 years ago

I agree. The young man makes me very uncomfortable. The cell service and customer service lack.

snwbrdmdness
snwbrdmdness
8 years ago

Yes At&T service has always sucked and yes do NOT like going in there, too many young folks working there gossiping, etc etc.

Jenny Winters
Jenny Winters
8 years ago

AT&T sucks as it is, and so does the manager of the mammoth store. She never has concrete information and very unprofessional at the actual store.

Dingo
Dingo
8 years ago
Reply to  Jenny Winters

Welcome to Mammoth, Jenny!

Scott Lawson
Scott Lawson
8 years ago
Reply to  Jenny Winters

I don’t believe this is the case. I am an ATT customer. Because of connection problems I went into the store and Amber could not have been nicer. She explained exactly what was happening and filed a formal complaint in my behalf and was working on getting me a credit.… Read more »