AT&T cell service in and out in Mammoth Lakes

attofficemam.jpgStarting on Valentine’s Day and continuing into the heavy traffic of President’s Holiday, AT&T cell phone users in Mammoth Lakes ran into the frustration of spotty service. The Mammoth AT&T office said the angry callers continue to dial their number. They told Sierra Wave Media that technicians are “wirelessly diagnosing the problems” from Southern California.

We talked to some Mammoth residents who said their service has been on and off. Amber Dessert of AT&T in Mammoth Lakes told us that the staff has “been getting calls complaining about service all day long.”  She said something is going on with service, but they don’t know what. Technicians in Southern California, she said, are checking on the five or so towers in Mammoth Lakes by means of the internet.

Ms. Dessert said that she knows of five towers in Mammoth Lakes – behind Vons, on Main Street, at the Westin, on Old Mammoth Road, in the Lakes Basin and at Mammoth Mountain.

As wireless diagnostics go on, the local office continued to get “hair raising calls” from unhappy customers.

10 Responses to AT&T cell service in and out in Mammoth Lakes

  1. Tourbillon February 18, 2013 at 8:21 am #

    Three personal attacks against specific people working in Mammoth, because of spotty telephone service on the part of a multinational corporation.

    I don’t know these young kids but I do know Mammoth is a ski resort town. People drawn here for love of skiing are likely to be young and not always polished, which should shock no one. Could some of them be better trained? Of course. Although it’s not the customer’s job to train them, maybe a gentle word of advice to their face would be more effective than the sport of public Internet humiliation.

  2. Penny Louden February 18, 2013 at 1:17 am #

    Why call the AT&T RETAIL store? This is not a “corporate” like what used to be in Mammoth & Bishop. Corporate stores spend more time training their employees, you have no idea of how much training. A retail location does not and they wont. Look at it this way, a retail location is similar to mcdonalds. It is not owned by corporate AT&T, but by a third party. If you have problems, call customer care, 611 or 800-331-0500, talk to a corporate employee. Use mark the spot app for smart phones to report service problems. THIS GOES STRAIGHT TO TECHNICIANS. Dont call a location that doesnt know the answers. And remember, busy weekends, service will have issues. Always have, even when it was Alltel & Cellular One. theres always 2 tin cans and a string.

  3. Trouble February 15, 2013 at 11:47 pm #

    Try smoke signals, they work more often. Except on windy days .

  4. Ken Warner February 15, 2013 at 9:47 pm #

    So how good is Verizon service in town? I’m about to buy my a cell phone. I’ve always thought that AT&T was not so good in town after trying to use a Go Phone which never worked.

  5. Buffalo Bilious February 15, 2013 at 8:37 pm #

    There is pre-paid cellular that uses the Verizon network (new Crowley tower too). Works great, save lots of cash.

  6. small town girl February 15, 2013 at 7:01 pm #

    I agree. The young man makes me very uncomfortable. The cell service and customer service lack.

  7. snwbrdmdness February 15, 2013 at 4:44 pm #

    Yes At&T service has always sucked and yes do NOT like going in there, too many young folks working there gossiping, etc etc.

  8. Jenny Winters February 15, 2013 at 4:42 pm #

    AT&T sucks as it is, and so does the manager of the mammoth store. She never has concrete information and very unprofessional at the actual store.

    • Dingo February 17, 2013 at 9:48 am #

      Welcome to Mammoth, Jenny!

    • Scott Lawson February 19, 2013 at 10:49 am #

      I don’t believe this is the case. I am an ATT customer. Because of connection problems I went into the store and Amber could not have been nicer. She explained exactly what was happening and filed a formal complaint in my behalf and was working on getting me a credit. People have to remember that this is a retail store, not the people who actually make the cell service happen. She said she had been treated rather rudely by several folks and threatened by others. I left Verizon because of poor service mostly with the corporate end and have been treated with nothing but courteous folks at the ATT retail outlet in Mammoth.


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