Hello,
I hope this email finds you well. Thank you for taking the time to share your concerns with us regarding the digital coupon system. We truly value your feedback, and we appreciate the opportunity to address your concerns.
Firstly, I want to extend our sincere gratitude to the senior citizen in question for actively engaging with fellow seniors and sharing their experiences. We understand that the transition to digital couponing may seem challenging for some, and we want to assure you that we are continuously working towards making our services more inclusive.
We recognize the importance of catering to all our customers, regardless of their comfort level with digital technologies. Your feedback highlights an essential aspect of our customer base that we may not have fully considered, and we apologize for any feelings of exclusion that may have arisen.
In response to your concerns, we are actively exploring ways to enhance our coupon system to ensure that it accommodates both digital and non-digital users. We want to create an environment where all our customers, including seniors, feel valued and included in the savings opportunities we provide.
Please rest assured that your feedback has been shared with our team, and we are committed to finding solutions that address the concerns raised. In the meantime, if there are specific ways in which we can assist the senior citizen in question or if you have any further suggestions, please feel free to let us know.
Once again, thank you for bringing this matter to our attention. We appreciate your loyalty and look forward to serving you better in the future.
(This was submitted to me by a concerned citizen who got a response from Safeway who had already become aware of the issue from our article post. Thank you concerned citizens)
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Solution would be to stop with the gimmicky coupon app. Just lower the prices on the shelves and let everyone enjoy discounts. Better yet, lower the cost of all your foods without discounts/coupons on the part of customers. We are busy people and really would prefer not to have spend time loading up coupons all the time. This is about marketing and not about customers. Your registers keep track of sales and that is the point that you get your marketing info. Total units sold should tell your suppliers if an item is a good seller or not. Now it’s become like voting polls (practically calling winners before anyone votes) , you want to know BEFORE the sale (which coupons are customers adding to their account) AND after (which coupons got used). Just do it inhouse thru your registers. I doubt you’ll lose any suppliers – especially in these times.
Most likely a canned response letter. The major chains are well aware of this problem for years and there has been criticism nationwide. Seniors, low income folks, people that don’t carry a smartphone, people who don’t want to or cannot download an app are not getting the discount.
Eliminating people that don’t have surplus spending cash, and whose marketing data cannot be collected helps the bottom line. Why give you a discount on eggs if they can’t predict you buy a high end bottle of wine also? They could have a kiosk that allows you to load discounts onto your loyalty card, but even that isn’t enough for them, they want direct line to your pocket so they can market to you and you can feed them data and cash 24/7 at your expense.
If we carry enough discount items to the service desk and leave them there when they can’t/won’t give the discount maybe they will make an effort to change this. Better yet shop local stores and help them bring down prices with volume.
Talk is cheap. Corporate talk can be even cheaper. Actions are what matter. Hopefully they back up their talk with actions.
Have a scan sheet with the digital coupons at each register just like a code for an apple.